Shipping policy

PROCESSING TIMES

Our processing times typically range from 3 to 10 business days. During special sales or big launches, please allow an additional 3 to 5 business days.

FREE SHIPPING ON CANADIAN ORDERS

Canadian customers enjoy FREE shipping on orders over $100 CAD

PROCESSING VS. SHIPPING

Processing time is the period we spend carefully packing your order and making sure it’s perfect. Shipping time is how long your package spends traveling to you once it leaves our hands.

SHIPPING COSTS & DELIVERY TIMES

  • Shipping rates are calculated at checkout based on your location and order size.
  • Delivery times may vary depending on your destination and the carrier. Please note that delays caused by customs or postal services are outside of our control

CUSTOMS DUTIES + TAXES

For international orders (except for the United States), customers are responsible for any customs fees, duties, VAT, or taxes charged by their country. These fees aren’t included in your order total and are outside of our control. Please keep an eye on your tracking, as unpaid fees may cause delays or returns.

For digital products, including PDFs, VAT may be applied automatically at checkout based on your location. All digital sales are final once delivered.

LOST OR STOLEN PACKAGES

We are not liable for late deliveries, undeliverable addresses, rejected packages, or lost-in-transit.

HOW DO I CHECK THE STATUS OF MY ORDER?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. 

If you haven’t received your order within the specified days of receiving your shipping confirmation email, please contact us via our live chat and we will look into this for you.

DELIVERY INFORMATION

Please ensure your shipping address is correct at checkout. Orders not received due to incorrect addresses are not our responsibility. Keep an eye on your tracking info to know when your order is out for delivery. We are not responsible for lost or stolen packages once marked as delivered. Once your package is accepted into the delivery system, we are not responsible for delivery delays. If your tracking number shows “delivered” but you have not received your item, please contact the postal service directly for further assistance.